Saturday, 17 August 2013

New Shop

I took the decision to move all my items for sale off the pages of the blog and into their own custom shop. It's much easier to list all the items in one place, add links to videos, instructions and sort everything by image to make them easier to find. It'll be a slow transition because life is a bit hectic as always and these things take time to populate. If you're interested though, check out the new pages over on shopify. It's still MSRaynsford as ever.

Wednesday, 14 August 2013

Money Box

Another commission from tree, a simple money box with a slot on the top and an opening on the bottom. This box is also going to received the full leather treatment and I can't wait to see some photos of the finished item. Tree has been doing some epic leather carving recently.

Tuesday, 13 August 2013

Marble Machine #1

During the Manchester Mini Maker Faire this weekend, the marble machines attracted quite a lot of attention. This largely involved people winding the handle on this machine in the wrong direction and watching the balls spew out over the table. After lots of discussions about ratchets and bigger arrows and bike shedding, I decided that the best way to move forward was to enclose the other half of the lift, now you can't turn the machine in the wrong direction. I may end up replacing the back panel with perspex too so you can see the balls as they go round.

Monday, 12 August 2013

HPC Responds

HPC emailed me and asked me to give them a call to discuss my previous post where I described my experiences of poor customer service. The internet rumour mill works in mysterious ways because I got the distinct impression they hadn't actually read my blog post. I phoned them asap and gave them my name and the conversation went the way I expected it to, basically I shouldn't tell people about the poor customer service I received because it reflects badly on their company.

When I managed to interrupt the opening salvo, the conversation felt a lot more even sided. I felt I managed to justify the things I had written. I received answers to some of the questions I have been asking HPC over the last 5 weeks, but some of the answers shocked me more than the poor customer service I received. I don't want to spend forever complaining about people on the internet so I will try to keep this minimal, and I'm sure I'll tell some of you more details in person. They did make a few points though and I will recount them here for anyone else who uses them.

  1. They don't have time to answer all their emails, so phoning them is the best way to get an answer to your question.
  2. Their online shop is up to date with stock levels, even if it doesn't allow you to actually complete your order online. Check the online shop before phoning up to place your order.
  3. If you ask a technical question that they don't know the answer too they will ignore your email. So consider no response to be the same as we don't know.
HPC offered to replace any laser ply that I care to return to them. It is actually nice wood though and I will make the best use of the two different types. They also promised to inform me when the white stuff finally arrives. I will keep you updated if this actually happens. (Update: This never happened)

I'm afraid my opinion hasn't changed though. I've spent over £6K on lasers,services and repairs (and more on laserable materials) and I don't think it's unreasonable to expect a response to an email within 5 weeks. It's a shame that the fastest way to ellicit a response was to write about it all on the internet.

Sunday, 11 August 2013

365 Things Update

I ran the whole 365 things project, cutting 365 things in 365 days. It basically left me with a box full of stuff that hasn't really moved for the last 6 months. I went to the Manchester Mini Maker Faire this weekend and decided to take the box of stuff with me. I attached a sign to it and left it under the table, giving away to stuff for free. Quite a lot of the things were taken, most of the stuff that was left was damaged or simple junk (like the whole joinery collection). A few good things were actually left behind though and I've rescued them from the box of stuff for myself.

  1. All 4 business card irises
  2. The prototype hinge mechansim
  3. The watermarked Tyreal lamp
  4. A full set of the knotted tile game